FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product images displayed on our website accurately represent the items you will receive. However, please note that due to variations in monitor settings, lighting conditions, and natural variations in gemstones and materials, there may be slight differences between the product image and the actual item. Rest assured, we are committed to delivering high-quality products that meet or exceed your expectations. If you have any concerns about your purchase, please don't hesitate to contact our customer service for assistance.
Contact Customer Service: Reach out to our customer service team either by email or phone within [insert number of days] days of receiving your order. Provide your order number and details about the item you wish to return.
Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
Packaging: Ensure the item is in its original packaging and in unused condition. Include all accessories, tags, and documents that came with the product.
Shipping: Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.
Return Processing: Once we receive the returned item and verify its condition, we will process your refund or exchange according to our return policy.
Please note:
- Returns must be initiated within [insert number of days] days of receiving your order.
- Items returned without prior authorization may not be accepted.
- Refunds will be issued to the original payment method within 14 days after the return is processed.
- Customized or personalized items may not be eligible for return unless they are defective or damaged.
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team. We're here to help!
We understand the allure of very rare gemstones and the disappointment that comes with finding them out of stock. Due to their exceptional rarity, restocking very rare gemstones can be challenging and unpredictable. However, here's what you can do:
Join Waitlist: If a very rare gemstone is currently out of stock, we encourage you to join our waitlist. By doing so, you'll be notified via email as soon as the gemstone becomes available again. Simply click on the "Notify Me" or "Join Waitlist" button on the product page and provide your email address.
Special Requests: If you're seeking a specific very rare gemstone that's currently out of stock, you can contact our customer service team to inquire about the possibility of sourcing it for you. While we can't guarantee availability, we'll do our best to accommodate special requests whenever feasible.
Check Back Periodically: We recommend checking our website periodically as we may occasionally acquire new inventory or rare finds. While restocking very rare gemstones can be infrequent, there's always a chance that new specimens may become available.
Explore Alternatives: If the specific very rare gemstone you're interested in is unavailable, consider exploring alternatives or similar gemstones that may offer a comparable aesthetic or appeal.
Please understand that the availability of very rare gemstones is subject to factors beyond our control, including sourcing limitations and market conditions. However, we're dedicated to providing you with a diverse selection of exquisite gemstones and unparalleled customer service.
If you have any further questions or special requests, please don't hesitate to reach out to our customer service team. We're here to assist you in your quest for exceptional gemstones
At [kuveradiamonds.com], we specialize in crafting unique and personalized pieces of jewelry made to order, tailored to your specifications and preferences. Here's what you need to know about our made-to-order process:
Customization: Our made-to-order jewelry allows you to customize various aspects of your piece, including gemstone selection, metal type, design elements, and sizing. This personalized approach ensures that your jewelry reflects your individual style and preferences.
Quality Craftsmanship: Each piece of jewelry is meticulously crafted by our skilled artisans, employing traditional techniques and utilizing high-quality materials to ensure exceptional craftsmanship and durability.
Lead Time: Since our jewelry is made to order, please allow a production lead time before your order is ready for shipment. The production time varies depending on the complexity of the design and the materials involved. You can find estimated production times listed on the product pages or contact our customer service team for more information.
Communication: Throughout the process, we strive to maintain clear and open communication with our customers. You will receive updates on the progress of your order and have the opportunity to provide feedback or make adjustments as needed.
Shipping: Once your custom-made jewelry is complete, it will be carefully packaged and shipped to your designated address using a secure and trackable shipping method. You will receive a notification with tracking information once your order is on its way.
While made-to-order jewelry requires additional time for production, we believe that the personalized nature of these pieces makes them truly special and worth the wait. If you have any questions about our made-to-order process or specific customization options, please don't hesitate to contact our customer service team. We're here to help you create a piece of jewelry that's as unique as you are!
CONTACT US FOR ANY QUESTIONS
WE ARE HERE WITH YOU
Welcome to our exquisite diamond consultation service, where we are dedicated to helping you find the perfect jewel for your special day. Whether you're seeking answers to your diamond-related questions or require personalized guidance in selecting a diamond within your budget, we are here to assist you every step of the way.
Our team of expert consultants is committed to providing you with comprehensive knowledge and insights to make informed decisions about your diamond purchase. We understand that each individual has unique preferences and requirements, and we tailor our services to meet your specific needs.
Whether you're searching for the ideal engagement ring, wedding band, or any other piece of fine jewelry, we offer personalized consultations to ensure that your selection reflects your style, budget, and preferences. From exploring the intricacies of diamond grading to understanding the significance of different diamond shapes and settings, we provide you with the information and guidance you need to make the perfect choice.
At our consultation service, customer satisfaction is our top priority. We are dedicated to delivering exceptional service, quality, and value to each and every client. With our expertise and commitment to excellence, we strive to exceed your expectations and make your diamond-buying experience as seamless and enjoyable as possible.
Whether you're embarking on the journey of selecting an engagement ring or seeking a timeless piece of jewelry to commemorate a special occasion, let us be your trusted partner in finding the perfect jewel for your special day. Contact us today to schedule your personalized consultation and begin your journey to finding the diamond of your dreams.
OUR OFFICE ADDRESS
Maz Enterprise
126/4 Maulana Abul Kalam Azad Sarani
Kolkata 700054 IN
- info@kuveradiamonds.com
- +91-8910619971
CONTACT US
Frequently asked questions
The 4Cs of diamond grading are Cut, Colour, Clarity, and Carat Weight. These factors collectively a diamond’s quality and value.
Yes, we offer certified diamonds to ensure transparency and authenticity in our products. Our diamonds are certified by renowned laboratories such as GIA (Gemmological Institute of America), AGL (American Gemmological Laboratories), AGS (American Gem Society), and other internationally recognized certification authorities. While GIA diamonds may carry a higher price tag due to the institution’s esteemed reputation for strict grading standards and consistency, we also provide diamonds certified by other reputable laboratories to cater to a range of preferences and budgets. Rest assured, regardless of the certification, all our diamonds meet rigorous quality standards to ensure customer satisfaction and confidence in their purchase.
Yes, we offer customization services for diamond jewellery to help you create a unique and personalized piece that reflects your individual style and preferences. Our skilled artisans and designers work closely with you to bring your vision to life, whether you’re looking to create a custom engagement ring, pendant, earrings, or any other diamond jewellery piece.
Our customization process typically involves the following steps:
- Consultation: We begin with a consultation to understand your design ideas, preferences, and budget. This allows us to gather essential information to create a customized design that meets your expectations.
- Design Proposal: Based on your input, our designers will create a design proposal or sketch for your custom piece. We’ll work with you to refine the design until it accurately reflects your vision.
- Selection of Diamonds: Once the design is finalized, we’ll help you select the perfect diamonds or gemstones to be incorporated into your jewellery piece. We offer a wide range of options to suit your preferences and budget.
- Craftsmanship: Our skilled craftsmen will then bring the design to life using traditional techniques and modern technology. Every detail is meticulously crafted to ensure the highest quality and precision.
Quality Assurance: Before delivering your custom piece, we conduct thorough quality checks to ensure that it meets our standards of excellence in terms of craftsmanship, materials, and aesthetics.
- Delivery: Once your custom jewellery piece is complete, we’ll arrange for safe and secure delivery to your preferred location.
Whether you’re looking to create a one-of-a-kind engagement ring, a sentimental family heirloom, or a unique statement piece, our customization services allow you to create jewellery that is as extraordinary and special as you are.
Yes, we are committed to sourcing diamonds and gemstones in an ethical and responsible manner. We adhere to strict industry standards and guidelines to ensure that our diamonds and gemstones are obtained ethically and sustainably.
Yes, we provide both wholesale and retail purchasing options on our website. Whether you’re a retailer looking to stock our products or an individual customer seeking a stunning piece of jewellery, we’ve got you covered. For wholesale inquiries, please contact us directly using the information provided below. Our team will be happy to assist you with pricing, bulk orders, and any other wholesale-related queries.
For retail customers, you can explore our website to browse our diverse collection of jewellery and make your purchase directly online. If you have any questions or need assistance, our customer service team is here to help. Feel free to reach out to us via email, phone, or live chat for personalized support and guidance.
